Guest experience & digital guidebooks
Duve
Last reviewed 28 July 2026 · Verification: public pricing page and homepage fetched; HQ and founding year from third-party profile only
At a glance
- Entry price (GBP)
- Not published
- Price last verified 28 July 2026
- UK-based
- No
- Free trial
- Not published
UK signals
- UK-based
- No
- UK support hours
- Not published
- Support channels
- email, live chatSource
- UK phone published
- Not published
- Billed in GBP
- Not publishedPricing page shows a '$' symbol only; no currency selector and no GBP option found.
- UK VAT charged
- Not published
- VAT invoice provided
- Not published
- Data residency
- Not published
- ICO registration number
- Not published
- UK case studies published
- Not published
Pricing
- Pricing model
- tiered
- Pricing published
- Yes
- Entry price (GBP)
- Not published
- Quoted inclusive or exclusive of VAT
- Not published
- At 1 property
- Not published
- At 5 properties
- Not published
- At 20 properties
- Not published
- Booking fee
- Not published
- Setup fee
- Not published
- Minimum contract (months)
- Not published
- Free plan
- No
- Price last verified
- 28 July 2026Source
| Plan | Published price | Scope |
|---|---|---|
| Basic | £120 | "Minimum package: $120 / month" |
| Pro | £150 | "Minimum package: $150 / month" |
| Premium | £200 | "Minimum package: $200 / month" |
| Enterprise | Not published | quote-only — "Contact us" |
Prices are stated as a MINIMUM PACKAGE per month, not as a per-property rate. The page does not disclose how many units each minimum package covers, nor the incremental per-unit rate. Effective per-property cost is therefore not derivable and is recorded as null.
Channel connections
| Channel | Connection type | Checked |
|---|---|---|
| Airbnb | messaging integrationOTA messaging for Airbnb listed under the communication hub. | Not published Source |
| Booking.com | messaging integration | Not published Source |
Messaging-level connections only. No UK OTA (Sykes, Awaze, Independent Cottages, Snaptrip) connection found.
Integrations
PMS partners
Mews, Protel, RMS, Escapia, Cloudbeds, Optima, Infor, Oracle, Apaleo, Stayntouch, Tokeet, Medialog, Mister Booking, SiteMinder, Guesty, eviivo, Hostify, Bookster, Bookerville, Room Raccoon, Guestline
UK-built PMS partners
eviivo, Bookster, Guestline
The only product in this category found to name Bookster and Guestline, both UK systems.
Product features
- Built-in guidebook
- Yes
- AI messaging
- Yes
- Automated messaging
- Yes
- Upsells
- Yes
- Guest ID capture
- YesDocument scanning and e-signature registration listed under online check-in.
- Damage deposit handling
- YesSecurity deposits listed under online check-in.
- Reviews management
- Yes
Compliance features
- Counts let-nights per property per calendar year
- Not published
- Certificate expiry reminders
- Not published
Company identity
- Legal entity
- Not published
- Companies House number
- Not published
- Founded
- 2016Third-party source. Not stated on duve.com pages fetched this session.Source
- Head office
- Tel Aviv-Yafo, IsraelThird-party source; duve.com/about-us returns 404 and no HQ is stated on the pages fetched.Source
- Ownership
- VC-backedReported US$60m Series B, December 2025. Not verified against a primary announcement this session.
- Employees
- Not published
- Status
- active
- Guest-facing address
- Not published
Our verdict
Duve is the most hotel-shaped product in this category, and that cuts both ways. It is a full guest-journey platform — online check-in with document scanning and e-signature registration, security deposits, a branded white-label guest web-app, an omnichannel inbox with WhatsApp and live translation, and an upsell engine charging 0% commission on in-house sales. For an aparthotel or a serviced-accommodation operator running twenty-plus units it is materially more capable than a guidebook tool. Its integration list is also the only one here naming Bookster, eviivo and Guestline, which is genuinely useful to UK buyers. The pricing is where a small UK operator should pause. Duve publishes tiers at 120, 150 and 200 per month, but describes each as a minimum package rather than a per-property rate, and does not disclose how many units the minimum covers or what each additional unit costs. The currency is shown only as a dollar sign, with no GBP option and no VAT statement, so a UK buyer cannot calculate a landed cost from the published page. There is no UK entity, no stated UK support hours and no free trial on the pricing page. Capterra's 3.8 average across sixteen reviews includes repeated billing-after-cancellation complaints.
Written by The UK Holiday Let Software Directory editorial team. Nobody paid for this and nobody reviewed it before publication except us.
Third-party scores
Capterra (listed as 'Wishbox'): 3.8 out of 5 from 16 reviews, pulled 28 July 2026.
Several reviews complain about billing after cancellation. Capterra's own 'starting price' on this listing reads '€5 per feature, per month', which contradicts the vendor's published minimum packages.
Hotel Tech Report: score not stated from 601 reviews, pulled 28 July 2026.
How this listing was checked
- Verification method
- public pricing page and homepage fetched; HQ and founding year from third-party profile only
- Verified
- 28 July 2026
- Last reviewed
- 28 July 2026
- Publisher relationship
- none
Sources
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